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MINISO offers 7*24 customer service. If you have any question about MINISO, you are welcome to contact;

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For taking franchise, please visit Franchise.


Welcome to support Services. In order to serve you better, MINISO have assembled the most frequently asked questions from customers and our answers. If you have further questions, please contact us through

  • Can I purchase Miniso items online?

    We are sorry that the MINISO online shop is still under construction. Please visit to find your nearest local MINISO store for shopping.【detailed】

  • I want to buy a lot, could you do me a special price?

    We're happy to know you're interested in our product. If you buy in big quantities, we sure can offer a better price for you. You can send your order details to our email:【detailed】

  • Can I place an order on you website?

    We are sorry that the MINISO online shop is still under construction. Please visit to find your nearest local MINISO store for shopping.【detailed】

  • How to use the Price Checker?

    We have equipped every store with price checker. If you have any question about the price of the product or want to get more information about it, you are welcome to use the price checker.
    Step 1: Choose the product you want to check
    Step 2: Place the product barcode on the scanner
    Step 3: Read the information show on the screen
    The best distance to scan the barcode is 10cm between the barcode to the scanner.【detailed】

  • I buy a product from MINISO, but I don't need it any more. Can I have a refund?

    We have a 7 days change of mind refunds and exchanges policy. As long as the following requirements are met you can receive a refund:
    You return to an MINISO store within 7 days of your purchase
    The product(s) are in the same condition they were purchased in at the time
    You have your receipt or proof of purchase
    All the tags and packaging are returned in good condition with the product.
    The product you are returning is not in the non-refund catalog【detailed】

  • What is MINISO's refund and exchange policy?

    We offer a refund or exchange up to 7 days after the purchase date subject to certain requirements.
    However, we do not offer refund or exchange for certain items. These include:
    Textile items such socks, vest and sweaters
    Cosmetic and skin care products
    Feminine care
    Products must be returned or exchanged in original condition and packing as purchase.
    Receipt is required as proof of purchase.【detailed】